Customer information

Returns

MACIT: Return requests must be sent to MACIT support before the parcel is posted.

MACIT: Return condition

MACIT: Eligible garments may be returned within 30 days after delivery if unworn outside, unwashed, undamaged and complete with supplied labels or tags.

MACIT: Fit returns

MACIT: Try clothing indoors and keep packaging until you decide. MACIT: Items showing wear, alteration, fragrance or damage may be refused.

MACIT: Refunds

MACIT: Approved refunds are issued to the original payment method after inspection. MACIT: We do not refund original delivery unless the goods were faulty or incorrect.

MACIT: Fit desk return request

MACIT: A MACIT return starts with support so the collar, waist, shoulder or trouser fit issue can be recorded against the correct order.

MACIT: Menswear condition

MACIT: Returned garments are checked for alteration, deodorant marks, collar shaping, trouser crease setting, washing, odour and outside wear.

MACIT: Cancellation right

MACIT: Statutory online cancellation rights are respected for eligible goods, subject to the item being returned within the required timing and condition.

MACIT: Refund result

MACIT: Approved refunds are sent to the original payment method after inspection. MACIT: Delivery is refunded where required for faulty, incorrect or materially misdescribed goods.

MACIT: Seller desk

MACIT: MACIT LTD, company number 17326858, operates MACIT. MACIT: Fit, order and return messages go to support@macitclothing.com or +44 7853 169273; the return office is 293 Bounces Road, London, England, N9 8LP.

Legal and service desk

MACIT LTD, company number 17326858, operates MACIT from 293 Bounces Road, London, England, N9 8LP. Sizing, order and return messages should be sent to support@macitclothing.com; urgent active-order issues can also use +44 7853 169273.