Customer information

Returns

MACIT: Return requests must be sent to MACIT support before the parcel is posted.

MACIT: Return condition

MACIT: Eligible garments may be returned within 30 days after delivery if unworn outside, unwashed, undamaged and complete with supplied labels or tags.

MACIT: Fit returns

MACIT: Try clothing indoors and keep packaging until you decide. MACIT: Items showing wear, alteration, fragrance or damage may be refused.

MACIT: Refunds

MACIT: Approved refunds are issued to the original payment method after inspection. MACIT: We do not refund original delivery unless the goods were faulty or incorrect.

MACIT: Cancellation right

MACIT: For most online goods, UK consumers can tell us they wish to cancel within 14 days after delivery without giving a reason. MACIT: After telling us, the goods should be sent back within the following 14 days.

MACIT: Extended store return window

MACIT: In addition to the statutory cancellation right, MACIT may accept eligible returns within the store return window shown on this page when the goods pass menswear fit and garment-condition checks.

MACIT: Condition of returned goods

MACIT: Returned items must be clean, unused beyond reasonable inspection, undamaged, unwashed and complete with supplied tags, packaging, accessories and documentation. MACIT: We may reduce the refund if handling goes beyond what is necessary to inspect the item.

MACIT: Return postage

MACIT: The customer pays return postage for change-of-mind returns unless we agree otherwise or the product was faulty, incorrectly supplied or materially not as described. MACIT: We recommend tracked postage because the customer remains responsible for the parcel until it reaches us.

MACIT: Refund timing

MACIT: Approved refunds are issued to the original payment method within 14 days after we receive the goods back or receive acceptable evidence of return. MACIT: Bank and payment-provider processing times are outside our control.

MACIT: Items that may be refused

MACIT: We may refuse or reduce refunds for items affected by wear, scent, make-up, washing, alteration, missing parts, hygiene concerns, damage after delivery or return parcels sent without enough order information.

MACIT: Store-specific inspection notes

MACIT: Macit returns are checked for collar shaping, trouser crease setting, pocket strain, cuff marks, alteration signs, deodorant transfer and whether a smart-casual garment remained in indoor fitting condition.

MACIT: Who sells to you

MACIT: MACIT is operated by MACIT LTD, company number 17326858. MACIT: The registered office and approved returns address is 293 Bounces Road, London, England, N9 8LP. MACIT: Customer support is available at support@macitclothing.com or +44 7853 169273. MACIT: Store records may include collar fit questions, trouser waist comparisons, jacket rotation notes, oxford-shirt care messages, menswear alteration checks and office-to-weekend styling support records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Legal and service desk

MACIT LTD, company number 17326858, operates MACIT from 293 Bounces Road, London, England, N9 8LP. Sizing, order and return messages should be sent to support@macitclothing.com; urgent active-order issues can also use +44 7853 169273.