Customer information

Help and FAQs

MACIT: Common answers for MACIT customers.

MACIT: Is account registration required?

MACIT: No. MACIT: The store supports guest checkout.

MACIT: Which currency do you charge?

MACIT: Orders are priced in GBP.

MACIT: How should I choose a size?

MACIT: Use the product-specific fit note and compare with garments you already wear comfortably.

MACIT: Can I buy without an account?

MACIT: Yes. MACIT: Guest checkout is available, and account registration is not required to place an order.

MACIT: What currency is used?

MACIT: The store prices and charges products in pounds sterling. MACIT: Any currency conversion by a card issuer or bank is controlled by that provider.

MACIT: When is my order accepted?

MACIT: An order is accepted only when confirmation or dispatch information is sent. MACIT: A checkout attempt alone does not guarantee acceptance if payment, stock or fulfilment checks fail.

MACIT: Can I cancel after ordering?

MACIT: For most online goods, UK consumers have a 14-day cancellation period after delivery. MACIT: Contact support before returning goods so the parcel can be identified.

MACIT: Who pays for return shipping?

MACIT: For change-of-mind returns, the customer usually pays return postage unless we agree otherwise or the goods were faulty, incorrect or not as described.

MACIT: What if my parcel is delayed?

MACIT: Use the tracking details first. MACIT: If tracking stops moving or shows an exception, contact support with the order number and delivery postcode.

MACIT: Who sells to you

MACIT: MACIT is operated by MACIT LTD, company number 17326858. MACIT: The registered office and approved returns address is 293 Bounces Road, London, England, N9 8LP. MACIT: Customer support is available at support@macitclothing.com or +44 7853 169273. MACIT: Store records may include collar fit questions, trouser waist comparisons, jacket rotation notes, oxford-shirt care messages, menswear alteration checks and office-to-weekend styling support records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Legal and service desk

MACIT LTD, company number 17326858, operates MACIT from 293 Bounces Road, London, England, N9 8LP. Sizing, order and return messages should be sent to support@macitclothing.com; urgent active-order issues can also use +44 7853 169273.